When I was researching disease-related targets, I encountered difficulties in data download. Click export to download, whether in Josn or TSV format, the data is always in preparation, but even waiting for more than an hour did not refresh the download. And I won’t encounter this problem when I downloaded the day before yesterday. What is the possible reason? And what do I need to do to download successfully? Please help me, thank you!
Hi!
I really appreciate you taking the time to bring this to our attention. This issue has now been fixed on our end. Please try refreshing your browser completely (using Ctrl+F5 or Cmd+Shift+R) to see the corrected behaviour. If you continue to experience any problems after performing a full refresh, please let us know.
Best,
Carlos
Thank you for helping me solve this problem！Have a nice day.