# Issue with Downloading TSV Data from Open Targets Platform

**URL:** https://community.opentargets.org/t/issue-with-downloading-tsv-data-from-open-targets-platform/1946
**Category:** Data Access
**Tags:** datadownloads, ot-platform
**Created:** [25 November 2025 22:09 UTC](https://community.opentargets.org/t/issue-with-downloading-tsv-data-from-open-targets-platform/1946 "2025-11-25T22:09:28Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![yhc11](https://avatars.discourse-cdn.com/v4/letter/y/dbc845/32.png) [@yhc11](https://community.opentargets.org/u/yhc11)
#### Post date: [25 November 2025 22:09 UTC](https://community.opentargets.org/t/issue-with-downloading-tsv-data-from-open-targets-platform/1946/1 "2025-11-25T22:09:28Z")

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Hi,

I tried downloading data from the Open Targets Platform using the “Export” button as a TSV file, but the process has been stuck on “preparing data” for several hours. Not sure if I did anything wrong. The dataset is only about 5,000 rows. Is this too large to download directly, and should I use the API instead? Thanks!

 ![Screenshot 2025-11-25 at 4.02.29 PM](https://europe1.discourse-cdn.com/flex017/uploads/opentargets/original/1X/c24eddc6fe81519cd2cea8171df665956a472792.png)

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### Author: ![Annalisa\_Buniello](https://dub1.discourse-cdn.com/flex017/user_avatar/community.opentargets.org/annalisa_buniello/32/426_2.png) [@Annalisa\_Buniello](https://community.opentargets.org/u/Annalisa_Buniello)
#### Post date: [28 November 2025 11:41 UTC](https://community.opentargets.org/t/issue-with-downloading-tsv-data-from-open-targets-platform/1946/2 "2025-11-28T11:41:21Z")

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Hi Tina,

welcome to our community and thank you for your question!

We are looking into this bug and aim to merge a fix with the upcoming Platform release - scheduled in 2 weeks.

We hope this will not cause too much inconvenience for you.

Best wishes,

Annalisa

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### Author: ![Annalisa\_Buniello](https://dub1.discourse-cdn.com/flex017/user_avatar/community.opentargets.org/annalisa_buniello/32/426_2.png) [@Annalisa\_Buniello](https://community.opentargets.org/u/Annalisa_Buniello)
#### Post date: [4 December 2025 09:59 UTC](https://community.opentargets.org/t/issue-with-downloading-tsv-data-from-open-targets-platform/1946/3 "2025-12-04T09:59:42Z")

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Hi Tina,

a follow-up comment to your question I did not mention earlier: querying the API may be a good way to overcome this problem in the meantime, especially with “heavy” queries such as `breast cancer`.

I hope this help!

Best wishes,

Annalisa